General terms and conditions

1. Booking and Conclusion of Contract
(1)
After booking a tour, the client (hereafter referred to as the customer) will receive a confirmation e-mail. With this booking, the customer signals his recognition of the general Terms and Conditions. The booking is binding as soon as the ordered tour is confirmed by eat-the-world via e-mail or fax. By this process, both parties, the customer and eat-the-world, recognise the assignment as a binding contract.
(2)
Payment for the walking tour takes place in advance online with credit card, paypal or via SEPA direct-debiting system. Please notice that SEPA direct debit payments are due within one day. Please ensure an adequate account balance.
(3)
The maximum number of participants for the walking tour is 16 persons per guide.
(4)
Travel intermediaries and service providers (e.g., bus and limousine businesses, restaurants, guides) do not have the power to make arrangements or assurances which alter the prearranged content of the contract; which go beyond the services contractually agreed by eat-the-world; or which contradict the eat-the-world's service description.
(5)
Concerning a private or company tour: Payment shall be made at least seven weekdays prior to the activity agreed upon or according to a special agreement made with eat-the-world (full payment). For tours, that will be taking place less than seven bank working days after reservation, a payment target will be agreed when the booking is made. A confirmation is only completed when 50% of the total amount is paid and registrated on the company´s bank account.

2. Returned payments / Fees & charges
(1)
In the event of returned unpaid transactions, a fee of 5€ will be charged per unpaid or declined transaction. If your debit is cancelled, any outstanding balance must be immediately paid in full.
(2)
eat-the-world reserves the right to cancel the direct debit arrangement if one or more debits are returned unpaid by your Financial Institution. All customer records and account details will be kept private and confidential, to be disclosed only if requested by the Customer or Financial Institution, in connection with a claim made to an alleged incorrect or wrongful debit.

3. Services and Changes to Services
(1)
The scope of contractual services is to be found in eat-the-world's service description. Any side agreements must have written confirmation from eat-the-world.
(2)
The discontinuation of individual service elements does not qualify for retention of the contractual sum or for partial withdrawal, as long as it involves reasons for which eat-the-world is not responsible. If eat-the-world is responsible for the reasons for the discontinuation of certain service elements, the right ensues to have these service elements replaced with others of an equal value. eat-the-world is obliged to inform the customers of the above. Under certain circumstances, eat-the-world will offer the customer a re-booking or a withdrawal free of charge.
(3)
The guides on assignment from eat-the-world have the right to make alterations to and diversions from the decided routes and length of the tour based on weather conditions.

4. The Use of External Services
(1)
eat-the-world is liable for the precise instruction of the booked service, the careful selection and overview of the service providers and the due delivery of services prearranged by contract.
(2)
eat-the-world is not responsible for the services of third-parties (e.g., gastronomic services, limousine, train, bus or taxi-drivers, theatre, museum or exhibition visits, restaurant visits etc.) Where city tours and transfers are offered by eat-the-world, the transportation will not be provided by eat-the-world itself, but rather by businesses which are holders of relevant permits according to the law of transporting persons (Personenbeförderunggesetz, PBefG).
(3)
It must be pointed out with caution that the participation upon a tour is carried out at own risk and that eat-the-world bears no responsibility for any possible damage to persons or belongings. The customer or the members of a group of the customer are responsible for every instance of damage which is caused by or to the belongings brought along with them.

5. Waiting period with private tours / groups
In case of a delay of the group, the tour guide will wait for 30 minutes at the agreed meeting point before she/he leaves. After this time the tour is seen as cancelled and we are entitled to keep the total of the contractual sum. If the group arrives within the waiting period the delay will be deducted from the length of the tour.

6. Exclusion of Revocation and rights of return in the case of purchase of tickets / vouchers
A distance selling contract within the meaning of the act § 312b BGB is not given on the sale of tickets and vouchers for a recreational event such as a guided tour is not. This means that the customer has no right of revocation and no right of return vis-à-vis  the eat-the-world GmbH. Each ticket purchase is binding and obliged to pay for the ordered tickets.

7. Customer Withdrawal (Cancellation)
(1)
The customer can withdraw any time before the beginning of the reserved trip. The receipt of the withdrawal declaration at eat-the-world is definitive.
(2)
The withdrawal must take place in writing, or by e-mail or fax, and must be confirmed by eat-the-world. If the customer withdraws from the contract or does not keep an arranged appointment without having withdrawn from the contract previously, eat-the-world can demand an appropriate compensation. eat-the-world can make a concrete calculation of the damages, or can validate a general cancellation charge. This amounts to:

  • from the 30th to the 15th day prior to the event's beginning: 20% of the contractual sum total,
  • from the 14th to the 6th day prior to the event's beginning: 50% of the contractual sum total,
  • from the 5th day before the event's beginning or by non-appearance: 100% of the contractual sum total.

(3) The “Flex-Ticket" option (applicable to each individual ticket) allows the possibility to rebook or cancel the previously purchased tour when activated by 17:00 up to 5 days before the originally scheduled tour. In accordance with Section 7 (2), notification of the rebooking or cancellation must be submitted in writing via fax or email, and must be confirmed by eat-the-world.

8. Nullity of Individual Terms
The nullity of individual conditions of the General Terms and Conditions or of the contract does not result in the nullity of the entire contract.

9. In case of doubt, the German version is valid.

Data protection

Where personal details (e.g. names, adresses or e-mail adresses) appear on our site, this is always done as far as possible on a free-will basis. The use of offers and services is at all times possible, as far as is practical, without the delivery of personal details.

We point out that data conveyance over the internet (e.g. by e-mail communication) can present security gaps. A water-tight protection of data from access by third-parties is not possible.

The use by third parties of contact details published under the contact-pages (required by law) for the sending of advertisement and info-material which has not been expressly requested is hereby expressly forbidden. The managers of the site reserve the right to take legal steps in the case of the non-requested sending of advertising material, for example via spam mail.

Complaint Procedure via Online Dispute Resolution

Online dispute resolution in accordance with Art. 14 (1) ODR-VO:  The european commission provides a platform for online dispute resolution (OS) which is accessible at ec.europa.eu/consumers/odr/. We are not obliged and not willing to use the ODR service.

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