Frequently Asked Questions

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Tour Booking

Do I need to purchase tickets in advance? Can I pay cash?

Tickets must be purchased in advance. To ensure tickets are still available for your desired tour date, please book early. Tickets can be purchased with credit card, PayPal, or direct debit (Germany only). If you have difficulties booking or would like to speak with a representative, please email us at info(at)eat-the-world.com or call us at +49 (0) 30-206 22 999 0.

Is the booking process secure?

Yes. To guarantee complete confidentiality and secure transactions, our website uses SSL encryption software. Your bank information is automatically encrypted when your data is transferred over the network. The SSL (Secure Sockets Layer) encryption system automatically encrypts data before it is transmitted over the network, and it can only be decrypted using a unique key, once it has arrived on our server. Developed by Netscape, SSL is one of the safest and most widely used secure transaction solutions available today.

Is there a waiting list if a tour is sold out?

Sorry, but we do not offer a waiting list. However, if a tour is sold out, there is always a chance that we will add an additional tour. Please contact us to let us know which tour date you are interested in.

Are there special prices for children?

Children aged 3-12 receive food samples during the tour and will need a children’s ticket which can be purchased at the discounted price of €16.50. Children younger than 3 years old do not require a ticket, however, they will still need to be registered prior to the tour. Please call us +49 (0) 30 206 22 999 0 if you plan to bring your child(ren) on the tour so that we can inform our tour guide and culinary partners accordingly.

PLEASE NOTE: You are more than welcome to bring along a stroller on your tour, however, it is important to note that some of our tours can include uneven terrain, stairs, narrow streets, and/or very small culinary establishments which may not fit a stroller. Please refer to the individual tours to determine whether a stroller would be suitable, or give us a call at +49 (0) 30 206 22 999 0.

How does the Flex Ticket work?

The Flex Ticket will allow you a one-time opportunity to rebook or cancel your tour by 5 pm up to 5 days before the day of the tour, free of charge (excluding the cost of the Flex Ticket). If your selected tour is more than 5 days away, you will be able to select the Flex Ticket option during Step 1 of the booking process, at which point you can decide how many of your tickets you would like to make flexible. Please note that the Flex Ticket option cannot be added at a later time, and standard cancellation fees shall apply to tickets booked without the Flex Ticket option.

What is your cancellation policy?

Withdrawal from a tour must be submitted in writing (via email or fax). The following cancellation fees shall apply...

  • 15-30+ days before the start of the tour: 20% of the total ticket price
  • 6-14 days before the start of the tour: 50% of the total ticket price
  • 0-5 days before the start of the tour & no-shows: 100% of the total ticket price

Can I book a private tour?

Yes, of course! Please send us your inquiries, and we will get back to you within 48 hours to let you know if your desired tour date/time is available.

Tour Samples

How many samples are served on the tour?

There are typically 6-7 culinary stops throughout the tour (unless otherwise noted). For most participants, this is sufficient to the extent that a meal after the tour is not necessary.

What restaurants will we visit on the tour?

We will recommend several restaurants and will visit some of them. We will not sit down at the restaurants, but rather, most samples will be served while standing, or on the go. 

What kind of food is served on the tour?

We serve delicious and unique samples from specially-chosen culinary establishments.

What if I have a dietary restriction?

Please note that we can only guarantee vegetarian samples as an alternative, and this must be indicated upon booking. The possibility of alternative samples based on any and all other dietary restrictions is on a conditional basis. Samples are unfortunately not suitable for those with the following dietary restrictions: gluten or lactose intolerance, severe nut and/or peanut allergy, or vegans (unless otherwise noted). Alternatively, you can also book a tour without food samples. Please give us a call for more information: +49 (0) 30 206 22 999-0.

Are drinks served on the tour?

Drinks are not included in the price of the tour, but you will have the opportunity to purchase beverages from many of the culinary establishments along the way if you wish. We recommend bringing a small bottle of water with you.

Do we just walk around and sample food?

Definitely not! Aside from sampling delicious food, you will learn all about life in the neighborhood and experience it firsthand. Tours are richly narrated by our expert tour guides who will discuss the local history, culture, architecture, and entertainment offerings as they take you off the beaten track to the best independent culinary establishments in the area.

Tour Logistics

How long is the tour/how much walking is involved?

We are on the go for approximately 3 hours, walking at a fairly casual pace.

How big are the tour groups?

The maximum number of participants per tour is 16. If one tour is sold out, it is likely that we will add another tour on the same day. If your group is larger than 16, we recommend booking a private tour.

In which language(s) are tours offered?

Public tours are offered in one of two languages: English or German. In addition to English and German, private tours can also be conducted in French. If you would prefer a private tour in a language not mentioned here, we are able to provide you with a translator for an additional fee. Please get in touch for more information.

Do tours still place in bad weather?

Yes, tours take place come rain or shine, so please dress accordingly and be aware of any possible weather conditions typical to the time of year prior to purchasing a ticket.

Are bathrooms available on the tour?

Yes, a number of facilities will be available throughout the course of the tour.

Can I take pictures on the tour?

Yes! The cities are beautiful, and the food is definitely picture-worthy, so don’t forget your camera. However, we ask that you please respect the privacy of the staff and other tour participants, as some people prefer not to be photographed.

Tour Guests

Are the tours suitable for children?

Our tours generally last about 3 hours, with the majority of that time being on foot; most of our samples are eaten while standing and some of the culinary establishments have no place to sit down. Some kids have a limited attention span and are easily tuckered out, but you know your child(ren) best, so we ask you to be the judge as to whether you believe the tour would be suitable or not.

Please note that children aged 3-12 will need a children’s ticket which can be purchased at the discounted price of €16.50. We assume that children under the age of 3 will not participate in the tasting portion of the tour, or will instead share with their parent(s), and therefore do not require a ticket. However, please give us a call and let us know if your child(ren) will be joining you on the tour so that we can duly inform the tour guide and culinary partners: +49 (0) 30-206 22 999 0

Are the tours accessible/barrier-free?

Please note that our tours are not fully accessible. If you will be using a wheelchair, walker, or stroller please call us before booking and we will gladly advise you: +49 (0) 30-206 22 999 0.

Can I bring my dog on the tour?

Sorry, but Fido will have to sit this one out. As much as we love animals, we do not allow them on the food tours out of consideration for our culinary partners and the other tour participants.

Does this tour have anything to offer a local?

Definitely! Locals regularly take our tours to learn more about their neighborhood and city. We prefer to stray from the beaten track, so you won’t have to worry about getting sucked into the local tourist trap.

Gift Certificates

Do you offer gift certificates?

We sure do! You’ll find everything you need to know on the Gift Certificates page.

Do I have to pay extra for shipping & handling?

No, a personalized gift certificate card costs €5 in addition to the cost of the gift certificate. This additional €5 fee includes the cost of shipping & handling.

When will I receive my gift certificate card?

That depends on where you live. Gift certificate cards are printed and sent to the post office within 1-2 business days of receiving your order. Please note that tickets are not printed on weekends or public holidays.

Is the gift certificate valid for every tour?

Yes! You can select any tour in any city on any day at any time using your gift certificate code.

Do gift certificates expire?

Yes, gift certificates are only valid for three years from the date of issue.

Will the residual value of the gift certificate be credited?

Yes!

If you have any further questions or require any help, you can contact us via email on info@eat-the-world.com or by telephone on +49 (0) 30-206 22 999 0.

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