General terms and conditions

1.      Booking and Conclusion of Contract

(1) After booking a tour, the client (hereafter referred to as the customer) will receive a confirmation e-mail. With this booking, the customer signals his recognition of the general Terms and Conditions. The booking is binding as soon as the ordered tour is confirmed by eat-the-world via e-mail or fax. By this process, both parties, the customer and eat-the-world, recognise the assignment as a binding contract.

(2) Payment for the Kreuzberg-/ Friedrichshain-Tour takes place in advance online with credit card or via direct-debiting system.

(3) The maximum number of participants for the Kreuzberg-/ Friedrichshain-Tour is 16 persons per guide.

(4) Travel intermediaries and service providers (e.g., bus and limousine businesses, restaurants, guides) do not have the power to make arrangements or assurances which alter the prearranged content of the contract; which go beyond the services contractually agreed by eat-the-world; or which contradict the eat-the-world's service description.

(5) Concerning the Deluxe-Tour, a private or company tour: Payment shall be made at least seven weekdays prior to the activity agreed upon or according to a special agreement made with eat-the-world. A confirmation is only completed when 50% of the total amount is paid and registrated on the company´s bank account.

 

2.      Returned payments/ Fees & charges

(1) In the event of returned unpaid transactions, a fee of 5€ will be charged per unpaid or declined transaction. If your debit is cancelled, any outstanding balance must be immediately paid in full.

(2) eat-the-world reserves the right to cancel the direct debit arrangement if one or more debits are returned unpaid by your Financial Institution. All customer records and account details will be kept private and confidential, to be disclosed only if requested by the Customer or Financial Institution, in connection with a claim made to an alleged incorrect or wrongful debit.

 

3.      Services and Changes to Services

(1)   The scope of contractual services is to be found in eat-the-world's service description. Any side agreements must have written confirmation from eat-the-world.

(2)   The discontinuation of individual service elements does not qualify for retention of the contractual sum or for partial withdrawal, as long as it involves reasons for which eat-the-world is not responsible. If eat-the-world is responsible for the reasons for the discontinuation of certain service elements, the right ensues to have these service elements replaced with others of an equal value. eat-the-world is obliged to inform the customers of the above. Under certain circumstances, eat-the-world will offer the customer a re-booking or a withdrawal free of charge.

(3)   The guides on assignment from eat-the-world have the right to make alterations to and diversions from the decided routes and length of the tour based on weather conditions.

 

 

4.      The Use of External Services

(1)   eat-the-world is liable for the precise instruction of the booked service, the careful selection and overview of the service providers and the due delivery of services prearranged by contract.

(2)   eat-the-world is not responsible for the services of third-parties (e.g., gastronomic services, limousine, train, bus or taxi-drivers, theatre, museum or exhibition visits, restaurant visits etc.) Where city tours and transfers are offered by eat-the-world, the transportation will not be provided by eat-the-world itself, but rather by businesses which are holders of relevant permits according to the law of transporting persons (Personenbeförderunggesetz, PBefG).

(3)   It must be pointed out with caution that the participation upon a tour is carried out at own risk and that eat-the-world bears no responsibility for any possible damage to persons or belongings. The customer or the members of a group of the customer are responsible for every instance of damage which is caused by or to the belongings brought along with them.

 

5.      Customer Withdrawal (Cancellation)

(1)   The customer can withdraw any time before the beginning of the reserved trip. The receipt of the withdrawal declaration at eat-the-world is definitive.

(2)   The withdrawal must take place in writing, or by e-mail or fax, and must be confirmed by eat-the-world. If the customer withdraws from the contract or does not keep an arranged appointment without having withdrawn from the contract previously, eat-the-world can demand an appropriate compensation. eat-the-world can make a concrete calculation of the damages, or can validate a general cancellation charge. This amounts to:

 

•     from the 30^th to the 15^th day prior to the event's beginning: 20% of the contractual sum total,

•     from the 14^th to the 6^th day prior to the event's beginning: 50% of the contractual sum total,

•     from the 5^th day before the event's beginning or by non-appearance: 100% of the contractual sum total.

 

6.      Nullity of Individual Terms

The nullity of individual conditions of the General Terms and Conditions or of the contract does not result in the nullity of the entire contract.

 

7. In case of doubt, the German version is valid.