Do I have to purchase tickets in advance? Can I pay with cash?

Tickets must be purchased in advance.To maximize your chances of getting the day and time you prefer, please book well in advance. Tickets can only be purchased with a Visa, Mastercard or American Express, by paypal or payment made by direct debit (only Germany). Cash is not accepted. If there are booking problems, please email us at info (at) eat-the-world.com or just call us +49 (0)30-530 661 65.

Is the booking process secure?

Yes. To guarantee complete confidentiality and secure transactions, our website uses SSL encryption software. Your bank information is automatically encrypted when your data is transferred over the network. The SSL (Secure Sockets Layer) encryption system automatically encrypts data before it is transmitted over the network, and it can only be decrypted using a unique key, once it has arrived on our server. Developed by Netscape, SSL is the most widely used and successful secure transaction solution available today.

Can I get on a waiting list if a tour is sold out?

Sorry, we do not provide a waiting list. If a date is sold out, there is always a chance that we will add an additional tour. Please contact us and let us know what date you are interested in.

What type of ticket should I buy for a very young child?

If you will be bringing a child who is 7 years or younger, and who will not be eating on the tour, you do not need to purchase a ticket for them. If your child will be eating on the tour, however, please purchase a ticket. If you bring a child, please remember that the walking tour will take three hours so that a stroller/ buggy is recommended. 

How many people can attend a public tour?

The maximum number of people per tour guide is 16. If one tour is sold out there is a very good chance we will offer another. If your group is larger than 16, we would recommend that you take an extra guide.

How much food is served on the tours?

There are about 7 stops for tastings on the tour. For most people there is enough food that lunch afterwards is not necessary.

What restaurants will we visit on the tour?

We will recommend several restarants and we will visit some of them. We do not sit down at any restaurant. Most of the tastings are done on the go.

What types of foods are served on the tour?

We serve delicious and unique tastings from specialty shops and restaurants.

What if I have dietary restrictions?

Please let us know if anyone in your group has a dietary restriction (e.g. vegetarian, diabetic, etc.) when you purchase your tickets. As long as we know well enough in advance, we can often accommodate your needs. If we do not find out about the special needs until the day of the tour, it is usually impossible for us to adjust in time to accommodate.

Are there any beverages served on the tour?

On each tour, you have the possibility to purchase different beverages in many shops.

Do we just walk around and sample food?

Absolutely not! Aside from sampling delicious food, you will also experience life in the neighborhood. The tour is fully narrated by your guide, who will discuss the history, culture, architecture, entertainment offerings, and of course off the beaten path food establishments.

How much walking is involved? Is it a fast-paced tour?

We are on our feet for approximately 3 hours. We walk at a very casual pace.

Are tours offered in other languages?

Yes, we only offer tours in English and German.at this time. We have the possibility to offer tours in French. If you would like to make arrangements for your own interpreter to join the tour, please contact us (> contact). 

Are the walking tours given in bad weather?

The tours are held rain or shine. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We will not be outdoors for the entire tour. You should still dress appropriately for the day's weather conditions. Before purchasing tickets please be aware of the possible weather conditions for that time of year.

Are the tours wheelchair and baby stroller accessible?

Most of our tours are wheelchair and baby stroller friendly and accessible. Please give us a short call to inform us.

May I bring my dog on the tour?

Due to the various food establishments we visit, pets of any kind are not allowed on this tour.

Does this tour have anything to offer a native Berliner?

Definitely! Locals often attend to learn about the neighborhood and the city in which they live. We mainly stay off the beaten path, and thus avoid being consumed by crowds of tourists.

Are gift certificates available?

Yes, please go on the site "Gift Certificates" and you can buy one or more gift certificates.

Can I book a private tour?

Yes, of course. To inquire about a private tour, please fill out the form (> contact). We will contact you within 48 hours to inform you if the date and time requested is available. 

Can I take pictures or video on the tour?

Yes! The cities are beautiful and we encourage pictures. Please don’t forget your camera. Please respect the privacy of the staff.

Are restrooms available during the tour?

Yes, there are a number of restrooms available during this tour.

What is your cancellation policy?

The withdrawal must take place in writing, or by e-mail or fax, and must be confirmed by eat-the-world. If the customer withdraws from the contract or does not keep an arranged appointment without having withdrawn from the contract previously, eat-the-world can demand an appropriate compensation. eat-the-world can make a concrete calculation of the damages, or can validate a general cancellation charge. This amounts to:

• from the 30th to the 15th day prior to the event's beginning: 20% of the contractual sum total,
• from the 14th to the 6th day prior to the event's beginning: 50% of the contractual sum total,
• from the 5th day before the event's beginning or by non-appearance: 100% of the contractual sum total.

Is postage included in the price of a gift card?

When you order a gift card to be sent, there is an additional charge of €5, which also includes postage.

Is the voucher code valid for every tour?

Yes!  You can select any tour in any city on any day using your voucher code.

Does the voucher code have a time limit?

No!  The code will remain valid until it is redeemed.

Will the voucher’s residual value be credited?

Yes!